How to Initiate a Return
We want you to enjoy our Goodsflock products, but just in case you’re not 100% satisfied, we offer 7 business days easy return.
1. Please contact Customer Service on our site within 7 business days after you receive your item, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. You can contact us via email sell@goodsflock.com.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like WBHMUS1001 to make your package be recognized easily, so we can solve your problem as soon as possible.
3. Drop off your package at the local post office within 3-5 business days upon confirming with our customer service and receive the refund form.
4. Most returns are processed within 7business days after we receive your package. We’ll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Then you will receive your refund after 6-8 business days. Original shipping fee & return shipping fee will not be refunded.
* Please note that all the returns, customers need to pay for the cost of shipment.
GENERAL RETURN POLICY
1. You have 7 business days to decide if an item is right for you, if you would like to return the item please contact us within 7 business days of delivery.
2. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-goodsflock products.
7. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
8. We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information., please keep the receipt with tracking information.
9. We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
10. Please be advised that in the event of parcel destruction, loss, or return due to client-related circumstances (including but not limited to delayed customs clearance cooperation, incomplete contact information, recipient absence, or incorrect addresses) where product recovery becomes unfeasible, refunds will not be issued.
*Note:
- For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
If you would like to cancel your order, please contact our customer service to proceed.
service@goodsflock.com
sell@goodsflock.com
UNIT 83 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG